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Recall

Recall alarm systems with submersible ball contact switch

We demand the highest standards of quality and safety from our products. Unfortunately, some of our submersible ball contact switches have incorrect product markings on the sensors.

Switches that were produced during the period from

1 May 2014 to 31 January 2017

are affected. The switches of this series are marked with protection class I (230 V) although they are designed for and are operated in protection class III (12 V DC). This does not lead to any problems and dangers in intended use and professional installation!

In the unlikely event that the submersible ball switch is dismantled; is used for other application which are operated with a 230 V power supply and the ball switch suffers water ingress, there is a potential risk for lethal injuries.

Is your product affected?

The following products are affected:

Article numbers:

JP44891E-Accessories Alarm Sensor AG3
JP44892E-Accessories Alarm Sensor AG10
JP44895E-Accessories Washing machine stop AW3
JP72818E-Accessories Washing machine stop AW10

Serial numbers: 14 05 0001 to 17 01 9999

 

Where is the marking located?

You can find out whether your ball-switch is affected by checking the backside of the product. There you will find the product name and serial number.

What to do if your product is affected?

If you have one of these switches installed, please contact us immediately. Please dial the following phone number or send us an e-mail with the subject "Recall submersible ball contact switch".

Phone number +49 5204 17 111
E-mail: kd(at)jung-pumpen.de

After your feedback, you will of course receive a FREE replacement including all necessary assembly work.

FAQ

1) Is there a danger if the ball switch is properly installed and used in the application intended by Jung Pumpen?
No, in normal use it does not cause any problems or dangers.


2) I have an older or newer version of the ball switch installed. Do I have to return or apply for it?
No, there is no need to take any action in the case of products manufactured earlier or later.


3) What should I do if I can't see or decipher the article and/or serial number on the alarm device?
In this case, please contact our customer service directly on +49 5204 17 111.